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Return Policy:

Stairaide is a build to order manufacturer! This way we provide the best quality product at the most affordable price. Please make sure the half-step concept is right for your application before ordering! For this reason, product returns must follow these guidelines:

  • All returns must be authorized by Stairaide, LLC within 90 days of ordering.
  • Steps with manufacturer’s defects must be reported to Stairaide, LLC within 30 days of receiving the product and shall be returned to Stairaide, LLC for replacement (Shipping cost will be reimbursed by manufacturer).
  • Shipping damage must be reported to Stairaide, LLC and have proof of shipping damage acceptable by the Shipper.
  • All other returns shall incur restocking charge in the amount of 50% of the product cost. Cost of shipments is not reimbursable.